Alarm Events

Monitoring Centre Actions
Depending on the alarm priority, the Monitoring Centre will follow a set of actions based on standard operating procedures or client instructions. The actions indicated below are indicative of the choices that a customer may make. If the event has been caused by a technical failure, SNP Security can coordinate a service technician to attend, on key holder request, during standard business hours.

 
 


Priority of Alarm Type:

  

Actions taken on receiving an alarm event (indicative order):
Ring
premises    		Ring Key
Holder        		Contact relevant
emergency services   		Dispatch a mobile   
patrol service		 Automated
Response
EMERGENCY REPONSE
   Duress Alarm
   Smoke Alarm
   Hold-up Alarm
   Medical Alarm		  1
 1

 1		  2
 2
 2
 2		  3
 3
 1
 3		  4
 4

 4		  

ASSET THREATENING
  Intruder Alarm
  Tamper Alarm
  Industrial Alarm (Standard / High)		  1
 1
 1		  2
 2
 2		  4
 4
  3
 3
 3

SYSTEM
  Sensor - Low Battery
  System - Low Battery
  System - Power Failure
  Communication - Panel Inter-
  connection Fail  
  Communication - Poll Failure
  Communication - Test Failure
  Bypasses
  Trouble Fault
  Supervision Fault (RF)
  Late to Close
  Late to Close (Auto Notify)
  Automated interactive system		  1
 1
 1
 1
 1
 1
 1
 1
 1
 1
 1
 1
  2
 2
 2
 2
 2
 2
 2
 2
 2
 2
 2
 2




 4



 3
 3




3










 1