Quality Assurance

We deliver quality security services and innovative solutions, consistent with our  customers’ expectations. We measure our success through the constant monitoring and continuous improvement of our Business Management System and the measurement of customer satisfaction.

Our Company Values support initiative, acknowledge effort and encourage and assist our employees to realise personal and company goals. We conduct our business as a responsible and ethical member of our community.

The Business Management System (BMS), also called Quality Management System, provides a framework for our business that ensures uniformity and consistency throughout the company and is used to leverage continuous business improvement through monitoring and measurement of our performance.

Our focus is on continuous improvement of business for the benefit our clients. Staff at all levels are encouraged to contribute.

We monitor our systems through internal and external audits. Any deficiencies identified are discussed with the relevant manager and are added to our Corrective Action Database. Corrective Actions (CA’S) carry a KPI in relation to timely completion and closure and our National Quality Manager works closely with managers to facilitate this.

 SNP’s Business Management System applies to the full range of company services and activities in all locations and is certified to ISO 9001:2008.